Want to return your order? No problem!
We will email to confirm we have processed your refund. If you do not see this email please check your junk folder.
You can return your item(s) within 28 days for a full refund – excluding delivery charge. Should you return your item after this timeframe, you will only be eligible for customer credit. Where credits are issued, these will have no expiry date.
We can only process UK exchanges, all EU exchanges will be processed as a refund.
We recommend you use a reordered service so your parcel can be easily tracked, as we cannot be held responsible for any lost parcels.
Faulty items can be returned up to 6 months after purchase.
All items must be returned with the tags still attached. Please take extra care with your purchases as, unfortunately, we cannot refund or exchange any items that are marked with make-up, fake tan or body lotions etc.
Grooming products, pierced jewellery, perfume (where the cellophane packaging has been removed), underwear or swimwear (where the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
Shoes that show any signs of wear cannot be refunded. Please try on all shoes indoors.
Refunds will be processed within 28 days of being received. Funds will be refunded to your original method of payment within 7 days, subject to bank clearing times.
Please make sure you retain your proof of return, and keep this safe until you have been credited for your returned items.
The above are In The Style terms, but do not affect your statutory rights.
If you have any issues with your order, please contact us at [email protected] within 7 days of receiving your order.